Tag Archives: performance measures

How Many KPIs Should My Contract Have? – Part 2

Posted on Sat 04 Jul 2020 by Andrew Jacopino

In the previous article (see How Many KPIs Should My Contract Have? – Part 1) we examined the benefits and costs of using performance measures. In this article we are going to examine how to balance the benefits versus the … Continue reading →

Posted in Performance Measure, the How | Tagged Dr Andrew Jacopino, Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Measure, performance measures | 1 Comment

How Many KPIs Should My Contract Have? – Part 1

Posted on Sun 21 Jun 2020 by Andrew Jacopino

A colleague of mine sent me the following cartoon that made me laugh. The very talented cartoonist Tom Fishburne sketches tongue-in-cheek how people tend to view key performance indicators (KPIs). As a Performance Based Contracting (PBC) practitioner I cannot remember … Continue reading →

Introducing the Power By The Hour Approach

Posted on Sat 14 Mar 2020 by Andrew Jacopino

In designing a Performance Management Framework (PMF) for a new Performance Based Contract (PBC) the team asked about using a “Power by the Hour”™ approach and asked my opinion. Given the general similarity between Power by the Hour and PBC … Continue reading →

Posted in Performance Measure, the How, the What | Tagged availability, Dr Andrew Jacopino, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Management Framework, performance measures, Power by the Hour | Leave a comment

Unintended and Perverse Outcomes

Posted on Sun 15 Jul 2018 by Andrew Jacopino

A colleague from the Australian Department of Defence (thanks Hayley!) recently sent me a link to an article from the Canberra Times about “Losing our way: How the cult of the KPI has damaged our moral compass”. This article is partly … Continue reading →

Posted in Behavioural Economics, Case Study, Incentives, Outcome | Tagged Behavioural Economics, Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance measures, Perverse Outcomes, Unintended Outcomes | 2 Comments

Supply Support Performance Measures – Part 3

Posted on Sat 02 Jun 2018 by Andrew Jacopino

In the first article we looked at the various performance measures we can use for Supply Support in Performance Based Contracts including grouping them into 3 main types; demand satisfaction performance measures, inventory holding performance measures and customer wait time performance measures. … Continue reading →

Posted in Performance Measure, the How | Tagged Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, performance measures, supply chain, supply support | Leave a comment

Supply Support Performance Measures – Part 2

Posted on Sat 19 May 2018 by Andrew Jacopino

In the last article we looked at the various performance measures we can use for Supply Support in Performance Based Contracts including grouping them into 3 main types; demand satisfaction performance measures, inventory holding performance measures and customer wait time performance measures. … Continue reading →

Posted in Performance Measure, the How | Tagged Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Measure, performance measures, supply chain, supply support | Leave a comment

Supportability Performance Measures

Posted on Sat 31 Mar 2018 by Andrew Jacopino

“If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.” Edwards Deming In earlier articles I … Continue reading →

Posted in Definition, Outcome, Performance Measure, the How | Tagged Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, performance measure hierarchy, performance measures | 1 Comment

Reliability in Performance Based Contracts (PBCs) – Part 2

Posted on Sat 09 Dec 2017 by Andrew Jacopino

In the previous article (see Reliability in PBCs – Part 1) we defined how reliability of a system or service could be used in a Performance Based Contract (PBC) including defining whether we were measuring success or failure, and whether … Continue reading →

Posted in Performance Measure, the How | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Management Framework, performance measure hierarchy, performance measures | 1 Comment

Reliability in Performance Based Contracts (PBCs) – Part 1

Posted on Sat 02 Dec 2017 by Andrew Jacopino

“I can predict things. I can improve the uptime and the reliability. I can intervene and cause a better outcome before there’s a problem. ” Michael Dell In previous articles I described how to consider availability in Performance Based Contracts … Continue reading →

Posted in Incentives, Performance Measure, the How | Tagged incentive, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance measure hierarchy, performance measures | 2 Comments

Treatment of Safety in a Performance Based Contract

Posted on Sat 07 Oct 2017 by Andrew Jacopino

One topic that has constantly come up over the years is how to treat safety in a Performance Based Contract (PBC). In a previous article (see Designing Successful Performance Based Contracts) we described a PBC as having two main parts; … Continue reading →

Posted in Behaviours, Consequence Analysis, safety, the Why | Tagged LTIFR, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Management Framework, performance measures, PMF, safety | Leave a comment