Tag Archives: performance measures

Supply Support Performance Measures – Part 2

In the last article we looked at the various performance measures we can use for Supply Support in Performance Based Contracts including grouping them into 3 main types; demand satisfaction performance measures, inventory holding performance measures and customer wait time performance measures. … Continue reading

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Supportability Performance Measures

“If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.” Edwards Deming In earlier articles I … Continue reading

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Reliability in Performance Based Contracts (PBCs) – Part 2

In the previous article (see Reliability in PBCs – Part 1) we defined how reliability of a system or service could be used in a Performance Based Contract (PBC) including defining whether we were measuring success or failure, and whether … Continue reading

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Reliability in Performance Based Contracts (PBCs) – Part 1

“I can predict things. I can improve the uptime and the reliability. I can intervene and cause a better outcome before there’s a problem. ” Michael Dell In previous articles I described how to consider availability in Performance Based Contracts … Continue reading

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Treatment of Safety in a Performance Based Contract

One topic that has constantly come up over the years is how to treat safety in a Performance Based Contract (PBC). In a previous article (see Designing Successful Performance Based Contracts) we described a PBC as having two main parts; … Continue reading

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Achieving Balance

“Everything should be made as simple as possible, but not simpler.” Albert Einstein I recently saw a video by Eric Barker author of “Barking Up The Wrong Tree.” In this video Barker reveals, based on two researchers at Harvard (Nash … Continue reading

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Designing a Subjective Performance Measure (Part 2)

In the previous article (Designing Subjective Performance Measures (Part 1)) we defined the typical performance levels used in subjective performance measures. In this article we will look at how to set these performance levels by defining the scoring process. Defining … Continue reading

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