Category Archives: Performance Measure

Category for all types of performance measures regardless of label (e.g. KPI)

How Many KPIs Should My Contract Have? – Part 2

Posted on Sat 04 Jul 2020 by Andrew Jacopino

In the previous article (see How Many KPIs Should My Contract Have? – Part 1) we examined the benefits and costs of using performance measures. In this article we are going to examine how to balance the benefits versus the … Continue reading →

Posted in Performance Measure, the How | Tagged Dr Andrew Jacopino, Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Measure, performance measures | 1 Comment

How Many KPIs Should My Contract Have? – Part 1

Posted on Sun 21 Jun 2020 by Andrew Jacopino

A colleague of mine sent me the following cartoon that made me laugh. The very talented cartoonist Tom Fishburne sketches tongue-in-cheek how people tend to view key performance indicators (KPIs). As a Performance Based Contracting (PBC) practitioner I cannot remember … Continue reading →

Introducing the Power By The Hour Approach

Posted on Sat 14 Mar 2020 by Andrew Jacopino

In designing a Performance Management Framework (PMF) for a new Performance Based Contract (PBC) the team asked about using a “Power by the Hour”™ approach and asked my opinion. Given the general similarity between Power by the Hour and PBC … Continue reading →

Posted in Performance Measure, the How, the What | Tagged availability, Dr Andrew Jacopino, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Management Framework, performance measures, Power by the Hour | Leave a comment

Supply Chain Performance Measures

Posted on Sat 14 Dec 2019 by Andrew Jacopino

“There is an immeasurable distance between late and too late.” Og Mandino While driving to work the other day I listened to a discussion on the longest time listeners had waited for a parcel to arrive. One caller said they … Continue reading →

Posted in Performance Measure, the How | Tagged Delivered In Full On Time, DIFOT, Dr Andrew Jacopino, Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, supply chain | Leave a comment

Inputs, Output and Outcomes – Part 2

Posted on Sun 13 Oct 2019 by Andrew Jacopino

In the previous article (see Inputs, Output and Outcomes – Part 1) I looked at the difference between inputs, outcome and outcomes from a Performance Based Contracting (PBC) perspective in order to highlight the benefits and pitfalls of this approach. … Continue reading →

Posted in Contract Consequences, Outcome, outcomes, Performance Measure, the How, the What, the Why | Tagged Behavioural Economics, Dr Andrew Jacopino, PBC, PBL, Performance Based Contracting, Performance Based Logistics | 1 Comment

Inputs, Output and Outcomes – Part 1

Posted on Sun 29 Sep 2019 by Andrew Jacopino

Much has been said about outcomes recently. Indeed, many buyers seek to use Performance Based Contracts (PBCs) to contract for outcomes, because they are attracted by the simplicity of using a PBC. But this could be a costly mistake if … Continue reading →

Posted in Contract Consequences, outcomes, Performance Measure, the How, the What, the Why | Tagged Dr Andrew Jacopino, outcomes, Outcomes Based Contracting, PBC, PBL, Performance Based Contracting, Performance Based Logistics | 2 Comments

The Mathematics of a Performance Based Contract (PBC) – Part 1

Posted on Sat 07 Sep 2019 by Andrew Jacopino

Over the 15 years of applying and teaching Performance Based Contracting (PBC) I have always had trouble trying to describe the mathematics of PBCs, especially to those who Reminded by my family’s current viewing of the US TV Series, Numbers, … Continue reading →

Posted in Consequence Analysis, payment curve, Performance Measure, the How | Tagged Basis of Payment, Consequence Analysis, Dr Andrew Jacopino, payment curve, PBC, PBL, Performance Based Contracting, Performance Based Logistics | 2 Comments

Supply Support Performance Measures – Part 3

Posted on Sat 02 Jun 2018 by Andrew Jacopino

In the first article we looked at the various performance measures we can use for Supply Support in Performance Based Contracts including grouping them into 3 main types; demand satisfaction performance measures, inventory holding performance measures and customer wait time performance measures. … Continue reading →

Posted in Performance Measure, the How | Tagged Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, performance measures, supply chain, supply support | Leave a comment

Supply Support Performance Measures – Part 2

Posted on Sat 19 May 2018 by Andrew Jacopino

In the last article we looked at the various performance measures we can use for Supply Support in Performance Based Contracts including grouping them into 3 main types; demand satisfaction performance measures, inventory holding performance measures and customer wait time performance measures. … Continue reading →

Posted in Performance Measure, the How | Tagged Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Measure, performance measures, supply chain, supply support | Leave a comment

Supply Support Performance Measures – Part 1

Posted on Sat 14 Apr 2018 by Andrew Jacopino

“When we talk about ‘smart transportation,’ it is more than moving cargo from A to B. Digitization within transport and logistics means seamless service to our customers, visibility in the supply chain, and driving a more efficient business.” Soren Skou … Continue reading →