Monthly Archives: February 2018

Choosing a Good KPI? (Part 1)

Posted on Sat 24 Feb 2018 by Andrew Jacopino

Not everything that can be counted counts, and not everything that counts can be counted. Albert Einstein One question we often get is what is a good performance measure? While you could simply Google “performance measure” (or more typically “KPI”) … Continue reading →

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Case Study – Setting Performance Levels

Posted on Sat 10 Feb 2018 by Andrew Jacopino

Early in my career at the start of Performance Based Contracting (PBC) as a Reliability Engineer I was asked to check a services contract that was delivering availability for a particular piece of equipment. The buyer was concerned that the … Continue reading →

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