Monthly Archives: February 2018

Choosing a Good KPI? (Part 1)

Not everything that can be counted counts, and not everything that counts can be counted. Albert Einstein One question we often get is what is a good performance measure? While you could simply Google “performance measure” (or more typically “KPI”) … Continue reading

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Case Study – Setting Performance Levels

Early in my career at the start of Performance Based Contracting (PBC) as a Reliability Engineer I was asked to check a services contract that was delivering availability for a particular piece of equipment. The buyer was concerned that the … Continue reading

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