Category Archives: the How

The detailed actions that need to be undertaken to make your PBC a success.

Supply Support Performance Measures – Part 2

In the last article we looked at the various performance measures we can use for Supply Support in Performance Based Contracts including grouping them into 3 main types; demand satisfaction performance measures, inventory holding performance measures and customer wait time performance measures. … Continue reading

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International Association of Contract and Commercial Management (IACCM) “Ask the Expert” Presentation

I will be delivering a webinar presentation on Performance Based Contracting (PBC) as part of the International Association of Contract and Commercial Management (IACCM) “Ask the Expert” series this Wednesday 9th May 2018 from 1200 – 1300 Australian Eastern Standard … Continue reading

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Supply Support Performance Measures – Part 1

“When we talk about ‘smart transportation,’ it is more than moving cargo from A to B. Digitization within transport and logistics means seamless service to our customers, visibility in the supply chain, and driving a more efficient business.” Soren Skou … Continue reading

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Supportability Performance Measures

“If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.” Edwards Deming In earlier articles I … Continue reading

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Revisiting Performance Based Contracts vs. Outcome Based Contracts vs. Relational Contracts

When a man’s suit fits, when the construction is beautiful, when the sewing and fabrics are there… in the end, you’ll look the best in it. John Varvatos, American Designer In a previous article (see Performance Based Contracting vs Outcomes … Continue reading

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Choosing a Good KPI? (Part 1)

Not everything that can be counted counts, and not everything that counts can be counted. Albert Einstein One question we often get is what is a good performance measure? While you could simply Google “performance measure” (or more typically “KPI”) … Continue reading

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Starting a Performance Based Contract (PBC) – Part 2

In the previous article (see Starting a PBC – Part 1) I looked at the need and benefits of using a transition period when starting a Performance Based Contract (PBC). In this article I will look at key considerations to … Continue reading

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