Tag Archives: KPI

Unintended and Perverse Outcomes

A colleague from the Australian Department of Defence (thanks Hayley!) recently sent me a link to an article from the Canberra Times about “Losing our way: How the cult of the KPI has damaged our moral compass”.  This article is partly … Continue reading

Posted in Behavioural Economics, Case Study, Incentives, Outcome | Tagged , , , , , , , , , | Leave a comment

Supply Support Performance Measures – Part 3

In the first article we looked at the various performance measures we can use for Supply Support in Performance Based Contracts including grouping them into 3 main types; demand satisfaction performance measures, inventory holding performance measures and customer wait time performance measures. … Continue reading

Posted in Performance Measure, the How | Tagged , , , , , , , , , , | Leave a comment

Supply Support Performance Measures – Part 2

In the last article we looked at the various performance measures we can use for Supply Support in Performance Based Contracts including grouping them into 3 main types; demand satisfaction performance measures, inventory holding performance measures and customer wait time performance measures. … Continue reading

Posted in Performance Measure, the How | Tagged , , , , , , , , , | Leave a comment

Supply Support Performance Measures – Part 1

“When we talk about ‘smart transportation,’ it is more than moving cargo from A to B. Digitization within transport and logistics means seamless service to our customers, visibility in the supply chain, and driving a more efficient business.” Soren Skou … Continue reading

Posted in Performance Measure, the How | Tagged , , , , , , , , , | Leave a comment

Supportability Performance Measures

“If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.” Edwards Deming In earlier articles I … Continue reading

Posted in Definition, Outcome, Performance Measure, the How | Tagged , , , , , , , , , | 1 Comment

Choosing a Good KPI? (Part 1)

Not everything that can be counted counts, and not everything that counts can be counted. Albert Einstein One question we often get is what is a good performance measure? While you could simply Google “performance measure” (or more typically “KPI”) … Continue reading

Posted in the How | Tagged , , , , , | Leave a comment

The Role of a Performance Measure

“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it. … Continue reading

Posted in Performance Measure, the How | Tagged , , , , , , | 6 Comments