Tag Archives: KPI

How Many KPIs Should My Contract Have? – Part 2

Posted on Sat 04 Jul 2020 by Andrew Jacopino

In the previous article (see How Many KPIs Should My Contract Have? – Part 1) we examined the benefits and costs of using performance measures. In this article we are going to examine how to balance the benefits versus the … Continue reading →

Posted in Performance Measure, the How | Tagged Dr Andrew Jacopino, Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Measure, performance measures | 1 Comment

How Many KPIs Should My Contract Have? – Part 1

Posted on Sun 21 Jun 2020 by Andrew Jacopino

A colleague of mine sent me the following cartoon that made me laugh. The very talented cartoonist Tom Fishburne sketches tongue-in-cheek how people tend to view key performance indicators (KPIs). As a Performance Based Contracting (PBC) practitioner I cannot remember … Continue reading →

Supply Chain Performance Measures

Posted on Sat 14 Dec 2019 by Andrew Jacopino

“There is an immeasurable distance between late and too late.” Og Mandino While driving to work the other day I listened to a discussion on the longest time listeners had waited for a parcel to arrive. One caller said they … Continue reading →

Posted in Performance Measure, the How | Tagged Delivered In Full On Time, DIFOT, Dr Andrew Jacopino, Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, supply chain | Leave a comment

Unintended and Perverse Outcomes

Posted on Sun 15 Jul 2018 by Andrew Jacopino

A colleague from the Australian Department of Defence (thanks Hayley!) recently sent me a link to an article from the Canberra Times about “Losing our way: How the cult of the KPI has damaged our moral compass”. This article is partly … Continue reading →

Posted in Behavioural Economics, Case Study, Incentives, Outcome | Tagged Behavioural Economics, Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance measures, Perverse Outcomes, Unintended Outcomes | 2 Comments

Supply Support Performance Measures – Part 3

Posted on Sat 02 Jun 2018 by Andrew Jacopino

In the first article we looked at the various performance measures we can use for Supply Support in Performance Based Contracts including grouping them into 3 main types; demand satisfaction performance measures, inventory holding performance measures and customer wait time performance measures. … Continue reading →

Posted in Performance Measure, the How | Tagged Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, performance measures, supply chain, supply support | Leave a comment

Supply Support Performance Measures – Part 2

Posted on Sat 19 May 2018 by Andrew Jacopino

In the last article we looked at the various performance measures we can use for Supply Support in Performance Based Contracts including grouping them into 3 main types; demand satisfaction performance measures, inventory holding performance measures and customer wait time performance measures. … Continue reading →

Posted in Performance Measure, the How | Tagged Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Measure, performance measures, supply chain, supply support | Leave a comment

Supply Support Performance Measures – Part 1

Posted on Sat 14 Apr 2018 by Andrew Jacopino

“When we talk about ‘smart transportation,’ it is more than moving cargo from A to B. Digitization within transport and logistics means seamless service to our customers, visibility in the supply chain, and driving a more efficient business.” Soren Skou … Continue reading →

Supportability Performance Measures

Posted on Sat 31 Mar 2018 by Andrew Jacopino

“If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.” Edwards Deming In earlier articles I … Continue reading →

Posted in Definition, Outcome, Performance Measure, the How | Tagged Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, performance measure hierarchy, performance measures | 1 Comment

Choosing a Good KPI? (Part 1)

Posted on Sat 24 Feb 2018 by Andrew Jacopino

Not everything that can be counted counts, and not everything that counts can be counted. Albert Einstein One question we often get is what is a good performance measure? While you could simply Google “performance measure” (or more typically “KPI”) … Continue reading →

Posted in the How | Tagged Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics | Leave a comment

The Role of a Performance Measure

Posted on Sat 02 Apr 2016 by Andrew Jacopino

“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it. … Continue reading →

Posted in Performance Measure, the How | Tagged KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Management Framework, Performance Measure | 6 Comments