Category Archives: Outcome

Corporate Social Responsibilities (CSR) or 1 + 1 = 3

Posted on Fri 31 Jan 2020 by Andrew Jacopino

At the 2020 World Economic Forum held between 20-23 January 2020 in the mountain town of Davos, governments, organisations (both for profit and not-for-profit) and individuals discussed how they can better deliver the United Nations Sustainable Development Goals (SDGs).  Central … Continue reading →

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Inputs, Output and Outcomes – Part 2

Posted on Sun 13 Oct 2019 by Andrew Jacopino

In the previous article (see Inputs, Output and Outcomes – Part 1) I looked at the difference between inputs, outcome and outcomes from a Performance Based Contracting (PBC) perspective in order to highlight the benefits and pitfalls of this approach.  … Continue reading →

Posted in Contract Consequences, Outcome, outcomes, Performance Measure, the How, the What, the Why | Tagged , , , , , | 1 Comment

Unintended and Perverse Outcomes

Posted on Sun 15 Jul 2018 by Andrew Jacopino

A colleague from the Australian Department of Defence (thanks Hayley!) recently sent me a link to an article from the Canberra Times about “Losing our way: How the cult of the KPI has damaged our moral compass”.  This article is partly … Continue reading →

Posted in Behavioural Economics, Case Study, Incentives, Outcome | Tagged , , , , , , , , , | 2 Comments

Supportability Performance Measures

Posted on Sat 31 Mar 2018 by Andrew Jacopino

“If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.” Edwards Deming In earlier articles I … Continue reading →

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Revisiting Performance Based Contracts vs. Outcome Based Contracts vs. Relational Contracts

Posted on Sun 11 Mar 2018 by Andrew Jacopino

When a man’s suit fits, when the construction is beautiful, when the sewing and fabrics are there… in the end, you’ll look the best in it. John Varvatos, American Designer In a previous article (see Performance Based Contracting vs Outcomes … Continue reading →

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Process for Developing a Performance Based Contract (PBC)

Posted on Sat 10 Jun 2017 by Andrew Jacopino

Many years ago when preparing to teach a 1-day Performance Based Contracting (PBC) workshop it occurred to me that while we had an 8-step process for developing it wasn’t entirely accurate. In fact of the 100+ PBC that I have … Continue reading →

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