Category Archives: Case Study

Unintended and Perverse Outcomes

A colleague from the Australian Department of Defence (thanks Hayley!) recently sent me a link to an article from the Canberra Times about “Losing our way: How the cult of the KPI has damaged our moral compass”.  This article is partly … Continue reading

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Case Study – Performance Based Contracting Offer Definition and Improvement Activity (PBC ODIA)

One technique becoming more common during tendering for high value and / or high complexity Defence equipment acquisition and sustainment is a multi-stage tendering process.  The later stage of this process takes one or more tenderer (potentially down selected from a … Continue reading

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Case Study – Setting Performance Levels

Early in my career at the start of Performance Based Contracting (PBC) as a Reliability Engineer I was asked to check a services contract that was delivering availability for a particular piece of equipment. The buyer was concerned that the … Continue reading

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