Tag Archives: performance measure hierarchy

Supportability Performance Measures

“If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.” Edwards Deming In earlier articles I … Continue reading

Posted in Definition, Outcome, Performance Measure, the How | Tagged , , , , , , , , , | 1 Comment

Reliability in Performance Based Contracts (PBCs) – Part 2

In the previous article (see Reliability in PBCs – Part 1) we defined how reliability of a system or service could be used in a Performance Based Contract (PBC) including defining whether we were measuring success or failure, and whether … Continue reading

Posted in Performance Measure, the How | Tagged , , , , , , | 1 Comment

Reliability in Performance Based Contracts (PBCs) – Part 1

“I can predict things. I can improve the uptime and the reliability. I can intervene and cause a better outcome before there’s a problem. ” Michael Dell In previous articles I described how to consider availability in Performance Based Contracts … Continue reading

Posted in Incentives, Performance Measure, the How | Tagged , , , , , , | 2 Comments

Process for Developing a Performance Based Contract (PBC)

Many years ago when preparing to teach a 1-day Performance Based Contracting (PBC) workshop it occurred to me that while we had an 8-step process for developing it wasn’t entirely accurate. In fact of the 100+ PBC that I have … Continue reading

Posted in Behaviours, Outcome, Performance Measure, the How | Tagged , , , , , , , | Leave a comment

When is KPI not a KPI?

A Key Performance indicator is a quantifiable measure used to evaluate the success of an organization, employee, etc. in meeting objectives for performance.” Oxford Dictionary In the previous post I compared objective and subjective performance measures. However, we didn’t discuss … Continue reading

Posted in Performance Measure, the How | Tagged , , , , , , , , , , , , , , , | 9 Comments