Tag Archives: performance measure hierarchy

Supportability Performance Measures

Posted on Sat 31 Mar 2018 by Andrew Jacopino

“If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.” Edwards Deming In earlier articles I … Continue reading →

Posted in Definition, Outcome, Performance Measure, the How | Tagged , , , , , , , , , | 1 Comment

Reliability in Performance Based Contracts (PBCs) – Part 2

Posted on Sat 09 Dec 2017 by Andrew Jacopino

In the previous article (see Reliability in PBCs – Part 1) we defined how reliability of a system or service could be used in a Performance Based Contract (PBC) including defining whether we were measuring success or failure, and whether … Continue reading →

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Reliability in Performance Based Contracts (PBCs) – Part 1

Posted on Sat 02 Dec 2017 by Andrew Jacopino

“I can predict things. I can improve the uptime and the reliability. I can intervene and cause a better outcome before there’s a problem. ” Michael Dell In previous articles I described how to consider availability in Performance Based Contracts … Continue reading →

Posted in Incentives, Performance Measure, the How | Tagged , , , , , , | 2 Comments

Process for Developing a Performance Based Contract (PBC)

Posted on Sat 10 Jun 2017 by Andrew Jacopino

Many years ago when preparing to teach a 1-day Performance Based Contracting (PBC) workshop it occurred to me that while we had an 8-step process for developing it wasn’t entirely accurate. In fact of the 100+ PBC that I have … Continue reading →

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When is KPI not a KPI?

Posted on Wed 25 Mar 2015 by Andrew Jacopino

A Key Performance indicator is a quantifiable measure used to evaluate the success of an organization, employee, etc. in meeting objectives for performance.” Oxford Dictionary In the previous post I compared objective and subjective performance measures. However, we didn’t discuss … Continue reading →

Posted in Performance Measure, the How | Tagged , , , , , , , , , , , , , , , | 13 Comments