Tag Archives: performance measures

Achieving Balance

Posted on Sat 19 Aug 2017 by Andrew Jacopino

“Everything should be made as simple as possible, but not simpler.” Albert Einstein I recently saw a video by Eric Barker author of “Barking Up The Wrong Tree.” In this video Barker reveals, based on two researchers at Harvard (Nash … Continue reading →

Posted in Performance Measure, the What | Tagged balance, Key Performance Indicator, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, performance measures | Leave a comment

Designing a Subjective Performance Measure (Part 2)

Posted on Sat 22 Jul 2017 by Andrew Jacopino

In the previous article (Designing Subjective Performance Measures (Part 1)) we defined the typical performance levels used in subjective performance measures. In this article we will look at how to set these performance levels by defining the scoring process. Defining … Continue reading →

Posted in Performance Measure, the How | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, performance measures, subjective performance measures | 2 Comments

Designing a Subjective Performance Measure (Part 1)

Posted on Sat 08 Jul 2017 by Andrew Jacopino

Not everything that counts can be counted, and not everything that can be counted counts. Albert Einstein In an earlier series of articles we discussed how to set performance levels for Performance Based Contracts (PBCs) (see Setting the Performance Level Part … Continue reading →

Process for Developing a Performance Based Contract (PBC)

Posted on Sat 10 Jun 2017 by Andrew Jacopino

Many years ago when preparing to teach a 1-day Performance Based Contracting (PBC) workshop it occurred to me that while we had an 8-step process for developing it wasn’t entirely accurate. In fact of the 100+ PBC that I have … Continue reading →

Posted in Behaviours, Outcome, Performance Measure, the How | Tagged PBC, PBC Process, PBL, Performance Based Contracting, Performance Based Logistics, Performance Management Framework, performance measure hierarchy, performance measures | Leave a comment

Setting the Performance Level (Part 1)

Posted on Sat 21 Jan 2017 by Andrew Jacopino

“You get what you measure. Measure the wrong thing and you get the wrong behaviours.“ John H. Lingle In our experience one of the most challenging steps in establishing a Performance Based Contract (PBC) is setting the performance levels for … Continue reading →

Posted in payment curve, Performance Measure, the How | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance level, performance measures | 10 Comments

Availability in Performance Based Contracts – Part 2

Posted on Sun 19 Jun 2016 by Andrew Jacopino

In an earlier part (Availability Part 1) we described availability as one of the highest priorities of system or service performance in a Performance Based Contract (PBC). We defined is as: “Availability – providing users with material / services that are … Continue reading →

Posted in Performance Measure, the How | Tagged availability, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, performance measures, subjective performance measures | 1 Comment

Performance Based Contract vs. Outcomes Based Contract vs. Relational Contract

Posted on Sun 06 Dec 2015 by Andrew Jacopino

My colleagues and I, probably like a number of you, have been to a number of presentations recently that have spoken about future of contracting being ‘outcomes’ based contracting. There are also a number of people talking about relational contracting. … Continue reading →

Posted in Behaviours, Definition, Uncategorized | Tagged behaviours, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, performance measures, subjective performance measures | 1 Comment

When is KPI not a KPI?

Posted on Wed 25 Mar 2015 by Andrew Jacopino

A Key Performance indicator is a quantifiable measure used to evaluate the success of an organization, employee, etc. in meeting objectives for performance.” Oxford Dictionary In the previous post I compared objective and subjective performance measures. However, we didn’t discuss … Continue reading →

Posted in Performance Measure, the How | Tagged Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, performance management, Performance Management Framework, Performance Measure, performance measure hierarchy, performance measures, SHI, SPM, Strategic Performance Measure, System Health Indicator | 13 Comments

Objective vs Subjective Performance Measures

Posted on Wed 18 Mar 2015 by Andrew Jacopino

No sane person should believe that something is subjective merely because it cannot be settled beyond controversy . Hilary Putnam, American Philosopher In choosing ideal performance measures to be used in Performance Based Contracts (PBCs) there is much debate on … Continue reading →

Posted in Definition, Performance Measure | Tagged contractor performance, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Measure, performance measures, subjective performance measures | 5 Comments

The Cost of Measuring Performance

Posted on Wed 07 Jan 2015 by Andrew Jacopino

Peter Drucker famously said, “What gets measured gets managed.” TIn this light, many practitioners in the field of Performance Based Contracting (PBC) attempt to apply large numbers of performance measures in trying to cover the entirety of the contract scope … Continue reading →

Posted in Performance Measure, the How | Tagged Cost of Measurement, Morten Jerven, PBC, PBL, Performance Based Contracting, performance indicators, Performance Management Framework, Performance Measure, performance measures | Leave a comment