Category Archives: Performance Measure

Any type of performance measure regardless of label

Supportability Performance Measures

Posted on Sat 31 Mar 2018 by Andrew Jacopino

“If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.” Edwards Deming In earlier articles I … Continue reading →

Posted in Definition, Outcome, Performance Measure, the How | Tagged Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, performance measure hierarchy, performance measures | 1 Comment

Reliability in Performance Based Contracts (PBCs) – Part 2

Posted on Sat 09 Dec 2017 by Andrew Jacopino

In the previous article (see Reliability in PBCs – Part 1) we defined how reliability of a system or service could be used in a Performance Based Contract (PBC) including defining whether we were measuring success or failure, and whether … Continue reading →

Posted in Performance Measure, the How | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Management Framework, performance measure hierarchy, performance measures | 1 Comment

Reliability in Performance Based Contracts (PBCs) – Part 1

Posted on Sat 02 Dec 2017 by Andrew Jacopino

“I can predict things. I can improve the uptime and the reliability. I can intervene and cause a better outcome before there’s a problem. ” Michael Dell In previous articles I described how to consider availability in Performance Based Contracts … Continue reading →

Posted in Incentives, Performance Measure, the How | Tagged incentive, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance measure hierarchy, performance measures | 2 Comments

Achieving Balance

Posted on Sat 19 Aug 2017 by Andrew Jacopino

“Everything should be made as simple as possible, but not simpler.” Albert Einstein I recently saw a video by Eric Barker author of “Barking Up The Wrong Tree.” In this video Barker reveals, based on two researchers at Harvard (Nash … Continue reading →

Posted in Performance Measure, the What | Tagged balance, Key Performance Indicator, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, performance measures | Leave a comment

Cost Performance Measures

Posted on Sat 05 Aug 2017 by Andrew Jacopino

Business, that’s easily defined – it’s other people’s money. Peter Drucker In addition to using the Basis of Payment as a method for shaping the cost behaviour of the seller it is also possible to use a “cost” performance measure … Continue reading →

Posted in Performance Measure, the How | Tagged Basis of Payment, Cost, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, TCO, Total Cost of Ownership | Leave a comment

Designing a Subjective Performance Measure (Part 2)

Posted on Sat 22 Jul 2017 by Andrew Jacopino

In the previous article (Designing Subjective Performance Measures (Part 1)) we defined the typical performance levels used in subjective performance measures. In this article we will look at how to set these performance levels by defining the scoring process. Defining … Continue reading →

Posted in Performance Measure, the How | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, performance measures, subjective performance measures | 2 Comments

Designing a Subjective Performance Measure (Part 1)

Posted on Sat 08 Jul 2017 by Andrew Jacopino

Not everything that counts can be counted, and not everything that can be counted counts. Albert Einstein In an earlier series of articles we discussed how to set performance levels for Performance Based Contracts (PBCs) (see Setting the Performance Level Part … Continue reading →

Measuring Training Performance

Posted on Sat 24 Jun 2017 by Andrew Jacopino

“Job training empowers people to realize their dreams and improve their lives.” Sylvia Mathews Burwell I recently came across an article in Harvard Business Review titled “A Better Metric for the Value of a Worker Training Program”. The article focuses on … Continue reading →

Posted in Performance Measure, the How | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, Training | Leave a comment

Process for Developing a Performance Based Contract (PBC)

Posted on Sat 10 Jun 2017 by Andrew Jacopino

Many years ago when preparing to teach a 1-day Performance Based Contracting (PBC) workshop it occurred to me that while we had an 8-step process for developing it wasn’t entirely accurate. In fact of the 100+ PBC that I have … Continue reading →

Posted in Behaviours, Outcome, Performance Measure, the How | Tagged PBC, PBC Process, PBL, Performance Based Contracting, Performance Based Logistics, Performance Management Framework, performance measure hierarchy, performance measures | Leave a comment

Stretch Goals

Posted on Sat 27 May 2017 by Andrew Jacopino

“The greater danger for most of us isn’t that our aim is too high and miss it, but that it is too low and we reach it.” Michelangelo In writing the articles on setting performance levels I came across a … Continue reading →

Posted in Behaviours, payment curve, Performance Measure, the How | Tagged incentive, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance level, stretch goal | 3 Comments