Category Archives: Performance Measure

Any type of performance measure regardless of label

Setting the Performance Levels (Part 2)

Posted on Sat 29 Apr 2017 by Andrew Jacopino

In the earlier article (see Setting the Performance Levels (Part 1)) we defined the four performance levels used in Performance Based Contracts (PBCs). They were the Required Performance Level, Minimum Performance Level, Inflection / Elbow Performance Level and the Incentive … Continue reading →

Posted in payment curve, Performance Measure, the How, Uncategorized | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance level | 4 Comments

Setting the Performance Level (Part 1)

Posted on Sat 21 Jan 2017 by Andrew Jacopino

“You get what you measure. Measure the wrong thing and you get the wrong behaviours.“ John H. Lingle In our experience one of the most challenging steps in establishing a Performance Based Contract (PBC) is setting the performance levels for … Continue reading →

Posted in payment curve, Performance Measure, the How | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance level, performance measures | 10 Comments

Changing Performance Measures

Posted on Sun 23 Oct 2016 by Andrew Jacopino

I recently read an article by Robert Wolcott in the Harvard Business Review (HBR) titled “Don’t be Tyrannized by Old Metrics”. The article discussed the virtue of companies continuously reviewing, and where necessary, changing performance measures especially where there was … Continue reading →

Posted in Contract Management, Performance Measure, the How, the What | Tagged ASDEFCON, Harvard Business Review, HBR, Metrics, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Management Framework, PMF | 3 Comments

Performance Measure Gate

Posted on Tue 30 Aug 2016 by Andrew Jacopino

One advanced, yet uncommon, approach to performance management in a Performance Based Contract (PBC) is the concept of a performance measure ‘gate’ which modifies the overall Weighted Performance Score (WPS) based on specific criteria. A gate can be used where … Continue reading →

Posted in Basis of Payment, Performance Measure, the How | Tagged gate, PBC, PBL, Performance Based Contracting, Performance Based Logistics, weighted performance score, WPS | 1 Comment

Performance Measure Weighting

Posted on Sun 10 Jul 2016 by Andrew Jacopino

Up until now we have spoken about single performance measures. However, typically a Performance Based Contract (PBC) will use more than 1 performance measure. Therefore, the question is how do we amalgamate two or more performance measures into one overall … Continue reading →

Posted in Performance Measure, the How | Tagged OPS, overall performance score, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, weighted performance score, weighting, WPS | 6 Comments

Availability in Performance Based Contracts – Part 2

Posted on Sun 19 Jun 2016 by Andrew Jacopino

In an earlier part (Availability Part 1) we described availability as one of the highest priorities of system or service performance in a Performance Based Contract (PBC). We defined is as: “Availability – providing users with material / services that are … Continue reading →

Posted in Performance Measure, the How | Tagged availability, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, performance measures, subjective performance measures | 1 Comment

Availability in Performance Based Contracts- Part 1

Posted on Sun 05 Jun 2016 by Andrew Jacopino

“Lost time is never found again.” Benjamin Franklin In Performance Based Contracting (PBC) considering availability of a system or service is one of the highest requirements and priorities for both buyer and seller. But what is availability and how do … Continue reading →

Posted in Performance Measure, the How | Tagged availability, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure | 2 Comments

The Role of a Performance Measure

Posted on Sat 02 Apr 2016 by Andrew Jacopino

“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it. … Continue reading →

Posted in Performance Measure, the How | Tagged KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Management Framework, Performance Measure | 6 Comments

The Allure of a Single Measure

Posted on Sat 26 Sep 2015 by Andrew Jacopino

The allure of a single performance measure is mesmerising. Its small data collection cost and its ability to focus management attention make this search an ongoing goal for many organisations. Unfortunately, while great in theory, this approach does not reflect … Continue reading →

Posted in Performance Measure, the How | 3 Comments

When is KPI not a KPI?

Posted on Wed 25 Mar 2015 by Andrew Jacopino

A Key Performance indicator is a quantifiable measure used to evaluate the success of an organization, employee, etc. in meeting objectives for performance.” Oxford Dictionary In the previous post I compared objective and subjective performance measures. However, we didn’t discuss … Continue reading →

Posted in Performance Measure, the How | Tagged Key Performance Indicator, KPI, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, performance management, Performance Management Framework, Performance Measure, performance measure hierarchy, performance measures, SHI, SPM, Strategic Performance Measure, System Health Indicator | 13 Comments