Category Archives: the How

The detailed actions that need to be undertaken to make your PBC a success.

Cost Performance Measures

Posted on Sat 05 Aug 2017 by Andrew Jacopino

Business, that’s easily defined – it’s other people’s money. Peter Drucker In addition to using the Basis of Payment as a method for shaping the cost behaviour of the seller it is also possible to use a “cost” performance measure … Continue reading →

Posted in Performance Measure, the How | Tagged Basis of Payment, Cost, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, TCO, Total Cost of Ownership | Leave a comment

Designing a Subjective Performance Measure (Part 2)

Posted on Sat 22 Jul 2017 by Andrew Jacopino

In the previous article (Designing Subjective Performance Measures (Part 1)) we defined the typical performance levels used in subjective performance measures. In this article we will look at how to set these performance levels by defining the scoring process. Defining … Continue reading →

Posted in Performance Measure, the How | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, performance measures, subjective performance measures | 2 Comments

Designing a Subjective Performance Measure (Part 1)

Posted on Sat 08 Jul 2017 by Andrew Jacopino

Not everything that counts can be counted, and not everything that can be counted counts. Albert Einstein In an earlier series of articles we discussed how to set performance levels for Performance Based Contracts (PBCs) (see Setting the Performance Level Part … Continue reading →

Measuring Training Performance

Posted on Sat 24 Jun 2017 by Andrew Jacopino

“Job training empowers people to realize their dreams and improve their lives.” Sylvia Mathews Burwell I recently came across an article in Harvard Business Review titled “A Better Metric for the Value of a Worker Training Program”. The article focuses on … Continue reading →

Posted in Performance Measure, the How | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance indicators, Performance Measure, Training | Leave a comment

Process for Developing a Performance Based Contract (PBC)

Posted on Sat 10 Jun 2017 by Andrew Jacopino

Many years ago when preparing to teach a 1-day Performance Based Contracting (PBC) workshop it occurred to me that while we had an 8-step process for developing it wasn’t entirely accurate. In fact of the 100+ PBC that I have … Continue reading →

Posted in Behaviours, Outcome, Performance Measure, the How | Tagged PBC, PBC Process, PBL, Performance Based Contracting, Performance Based Logistics, Performance Management Framework, performance measure hierarchy, performance measures | Leave a comment

Stretch Goals

Posted on Sat 27 May 2017 by Andrew Jacopino

“The greater danger for most of us isn’t that our aim is too high and miss it, but that it is too low and we reach it.” Michelangelo In writing the articles on setting performance levels I came across a … Continue reading →

Posted in Behaviours, payment curve, Performance Measure, the How | Tagged incentive, PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance level, stretch goal | 3 Comments

Setting the Performance Levels (Part 3)

Posted on Sat 13 May 2017 by Andrew Jacopino

In the previous two articles (see Setting a Performance Level (Part 1) and Setting a Performance Level (Part 2) we discussed the general requirements for setting performance levels in a Performance Based Contract (PBC). In this final part we are … Continue reading →

Posted in payment curve, the How | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance level | 4 Comments

Setting the Performance Levels (Part 2)

Posted on Sat 29 Apr 2017 by Andrew Jacopino

In the earlier article (see Setting the Performance Levels (Part 1)) we defined the four performance levels used in Performance Based Contracts (PBCs). They were the Required Performance Level, Minimum Performance Level, Inflection / Elbow Performance Level and the Incentive … Continue reading →

Posted in payment curve, Performance Measure, the How, Uncategorized | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance level | 4 Comments

Setting the Performance Level (Part 1)

Posted on Sat 21 Jan 2017 by Andrew Jacopino

“You get what you measure. Measure the wrong thing and you get the wrong behaviours.“ John H. Lingle In our experience one of the most challenging steps in establishing a Performance Based Contract (PBC) is setting the performance levels for … Continue reading →

Posted in payment curve, Performance Measure, the How | Tagged PBC, PBL, Performance Based Contracting, Performance Based Logistics, performance level, performance measures | 10 Comments

Changing Performance Measures

Posted on Sun 23 Oct 2016 by Andrew Jacopino

I recently read an article by Robert Wolcott in the Harvard Business Review (HBR) titled “Don’t be Tyrannized by Old Metrics”. The article discussed the virtue of companies continuously reviewing, and where necessary, changing performance measures especially where there was … Continue reading →

Posted in Contract Management, Performance Measure, the How, the What | Tagged ASDEFCON, Harvard Business Review, HBR, Metrics, PBC, PBL, Performance Based Contracting, Performance Based Logistics, Performance Management Framework, PMF | 3 Comments