For those interested in the topic of Performance Based Contracting (PBC) I wanted to provide my plans for the blog for 2020.
Firstly and most excitingly, in early February 2020 I will be releasing my first “podcast”. This is a 45-minute introduction to Performance Based Contracting providing time poor readers a quick and simple way of getting to know the topic and the key features. The only concern will be having to suffer my Australian accent; but hopefully it isn’t too bad for most of you! From there, every two months I plan to release a new podcast looking in more depth at a particularly interesting topic within the field of Performance Based Contracting.
In addition to the podcast I will continue to release a number of articles on key topics. Specifically, I intend to examine the following:
- Net Promoter Score performance measure
- Power-by-the-hour approaches
- Customer Experience (CX) approaches
- Applying the Information Pyramid to Performance Based Contracting
- Designing highly successful qualitative / subjective performance measures
Finally, together with some friends, I will continue to contribute articles to the Collaborative Contracting blog.
Of course if there is anything that you want me to specifically cover please don’t hesitate to ask as I am always keen to help people in their Performance Based Contracting journey and add to the wider community of practice.